Help / FAQ

Q: "What if I want a smaller quantity than the Standard Pack Quantity?"

A: There are no minimum order quantities online. The Standard Pack Quantity is provided to you so we can offer better value and a more efficient service.

Q: "What if I am not sure which product I need?"

A: We will always aim to recommend a suitable solution for your application. However, we strongly advise you to test samples in your specific application prior to ordering. If you are unsure which product to choose contact your nearest customer service team.

Q: "How many free samples can I get?"

A: We normally send out two of each item, if a larger number is required contact your local Business Development team who will establish if this is possible.  Some higher value items are not available as free of charge samples.

Q: "How long does it take to deliver my order?"

A: Goods are despatched on a next working day service, subject to stock availability, acceptance of the order and payment terms being agreed.

Q: "How can I pay for my purchase?"

A: Many of our customers have a credit facility with us, another mean of payments is by cheque.  To set up an account with us please contact your local customer service team.

Q: "Who do I contact if I need to find the progress of my order?"

A: As a registered user of our website you are able to view order status, account history, and make purchases on line.  You can register or login to your account by visiting our login page.

Q: "Who do I contact if I want a quote for a part?"

A: Please contact your local Business Development team who will be happy to quote you, or as a registered user of the website you can access your individual pricing online.

Q: "Can you send me a price list?"

A: As a registered user of you will be able to access your pricing for the full range of products, alternatively please contact your local Business Development team for all pricing questions.

Q: "Are there products available other than those which appear in the catalogue or on the Web Site?"

A: Should you require a product that is not shown in our product catalogue, please complete the contact form or call our business development team who will be able to help you with your enquiry.